Terms and Conditions, Delivery and Returns Policy

Sharks is committed to offering its customers the highest level of service and customer satisfaction possible.

Please read our terms and conditions and returns policy before placing an order.

Returns & Cancellation Policy
As each Sharks product is custom made we cannot offer a return unless:
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email (orders@thelifeofsharks.com) outlining the problem and we will arrange the return of the said goods. Please remember to include your original order number and the name your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on the item, then a photograph as well as description of the problem should be emailed through to orders@thelifeofsharks.com for us to assess.

We cannot take any action on an order until all of the goods are returned to Sharks for inspection. Following the return of the goods a thorough assessment will take place following which Sharks will deem whether the return is valid or not.

If the problem relates to a production issue at Sharks then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made, if the order has already been produced Sharks retains the right to solely offer a re-print when seeking to rectify any problem with an order.

A refund will be offered only when an order is cancelled prior to any work being undertaken by Sharks.  If you need to cancel an order you should contact us at orders@thelifeofsharks.com as soon as possible.  Due to the short turnaround times we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by Sharks, a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.

Any problem with an order should be outlined within 24 hours of receiving the goods.

Failure to inform Sharks of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.

Delivery
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Sharks or any agent acting on behalf of Sharks.

Turnaround Times
As items are made to order, it can take 4-7 days to produce and send out your order for delivery. We post out orders once a week, so please bear this in mind when ordering.